Privacy Policy

This Privacy Policy describes how Samarth E Mobility Pvt Ltd (referred to as the "Data Fiduciary," "we," "us," or "our") collects, processes, and protects the personal data of individuals (referred to as "Data Principals," "you," or "your") in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Last Updated: May 2026

1. Introduction and Modifications

By accessing our website or mobile application (the "Platform"), you agree to the terms of this policy. We reserve the unilateral right to modify this policy at any time due to changes in business practices or government regulations. While we will make reasonable efforts to notify you of significant changes via email or Platform notices, you are responsible for reviewing this policy periodically.

2. Information We Collect

We collect various types of information to provide our services:

• Personal Information (PI): Includes your full name, email address, date of birth, postal address, telephone numbers, photograph, and employer details, etc.
• Sensitive Personal Information (SPI): Includes passwords, financial data (bank/card details), physical/mental health conditions, sexual orientation, medical history, and biometric data. Information in the public domain or under the Right to Information Act is not considered SPI.
• Specific Data Points: We collect location data (GPS, searched, and saved), emergency contacts, billing/shipping addresses, IP addresses, and customer IDs.
• Vehicle & Telematics Data: We collect vehicle license numbers, VINs, insurance policy details, repair history, and real-time performance data such as speed, battery usage, braking patterns, and idling time.
• Aadhaar Data: If provided, Aadhaar information is stored as mandated by the UIDAI. “Aadhaar data, if collected, shall be handled strictly in accordance with applicable laws and only where legally permitted.”

3. How We Use Your Information

We process your data for the following specified purposes:

1. Operations: Business administration, product delivery, maintenance, safety, and customer care.
2. Communication: Sending confirmations, alerts, support messages, and administrative notices.
3. Marketing & Research: Internal auditing, data analysis, market research, and informing you of promotions or events.
4. Security: Detecting fraud, preventing attacks on our Platform, and verifying identity during login failures.
5. Location Services: Providing navigation and location-enabled features.
6. Legal Compliance: Responding to court orders, laws, or government regulatory requests.

4. Lawful Basis for Processing

We process personal data based on:

• Your consent
• Compliance with legal obligations
• Legitimate uses as permitted under applicable law, including provision of services and ensuring safety

5. Data Classification and Withdrawal of Consent

Data is classified to manage your experience:

• Essential: Performance logs for vehicle health and Over-The-Air (OTA) updates.
• Diagnostic: Accessed for service tasks and troubleshooting.
• Location: Used for features like navigation and geofencing.
• User-Provided: Personal details for enhanced features.

Consequences of Withdrawal: You may withdraw your consent at any time. However, withdrawing consent for "Essential" or "Diagnostic" data may impact functionality or services of certain services or features. Other withdrawals may prevent you from using specific Platform features or purchasing products.

6. Sharing and International Transfers

We share information with partners, affiliates, and third-party service providers (like payment processors) on a need-to-know basis. Data may be transferred to countries outside India in accordance with applicable Indian data protection laws. For international transfers of Sensitive Personal Data, we will seek your specific consent.

7. Your Rights as a Data Principal

You have the following rights regarding your personal data:

• Access and Portability: Request a summary of your processed data and a copy in a structured, machine-readable format.
• Correction and Completion: Verify and correct inaccurate or misleading information.
• Erasure: Request that your information be deleted, unless retention is required by law.
• Right to be Forgotten: Restrict or prevent processing once the purpose is served or if the processing is believed to be unlawful.
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

8. Security and Disclaimers

• Data Breach: In the event of a breach, we will notify the Data Protection Board and affected individuals. We are not liable for breaches caused by user negligence, such as weak passwords.
• Force Majeure: We are not responsible for data loss caused by events beyond our control, such as acts of God, strikes, pandemics, or hacking.
• Phishing: We will never request credit card info or national IDs via unsolicited emails or calls.
• Minors: Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from children and will delete it if discovered.

9. Cookies and Tracking Technologies

We use cookies and web beacons to understand navigation patterns, serve tailored advertising, and monitor Platform performance. You can manage cookie preferences through your browser; however, disabling them may hinder Platform functionality.

10. Grievance Redressal

We have established an effective mechanism to redress your grievances. For any questions or to exercise your rights, please contact our Grievance Officer:

• Email: customer.care@avore.in, The subject of User's e-mail should state “Communication/Complaint regarding Privacy Policy”
• Address: Plot No 121, G.I.D.C, Dist, Ta, Kalol, Gujarat 382725. We aim to respond to requests within 24 hours during working hours, though a minor fee may apply for certain compliance requests.

11. GENERAL

This Privacy Policy is governed by the laws of India and is intended to comply with the Digital Personal Data Protection Act, 2023.